How was your duty?
Get it off your chest.
Cabin crew, pilots, ground and ramp crew, check-in, gate and operations staff. Put down what you're carrying before you go home or to your hotel.
Which best describes you?
This changes a few questions and which support lines come first. You can change it any time.
Everything you enter stays on this phone. Nothing is sent to your employer, your manager or anyone else. Unladen Flight is a prototype. It is not a medical or emergency service and is not connected to any airline, airport or government agency. · Give feedback
Take a moment.
Find a quiet spot if you can, even for a few minutes. Tell your supervisor or the crew you need a moment. That's allowed.
Breathe with this
What you might be feeling
- Shaky, sick, or a racing heart
- Numb, or oddly calm
- Tearful, angry, or both
- Going over what you could have done differently
These are normal reactions. They usually settle over hours or days.
If someone hurt or threatened you
It isn't part of the job and it isn't your fault. Tell the captain or your supervisor, and report it in full. Police can meet the aircraft. Get checked if you were hurt.
Ground yourself
Look around. Name them, out loud or in your head.
Call someone now
Add your manager, peer support or a colleague in so they're here when you need them.
Not sure who to tell?
If you don't feel safe telling your manager or base manager, there are other people you can go to. Or write down what happened, just for you, while it's fresh.
What helps after
Handover to yourself
A few minutes after you sign off. Notice what you're carrying, then leave what you can at the airport.
Please talk to someone now
You said you've had thoughts of harming yourself or not wanting to be here. Please call one of these now. If you're in immediate danger, call 000.
Light load
This phone isn't letting the page save. Your result shows here but won't be kept.
About the passenger
Report it in full, even if it seems minor. Reports are how airlines and police deal with disruptive passengers and ban repeat offenders. Get checked if you were hurt.
Your safety
You said you didn't feel fully safe. That matters. Tell your manager or supervisor, and report it through your incident system. Fatigue counts as a safety issue too.
Getting home safely
You said you've got very little energy left. If you're driving, a 15 to 20 minute nap before you leave can help, or get a lift. Text someone when you're home.
What might help
People you can call
This isn't a medical assessment. It's a way to notice how you're going over time.
How it's been going
Last 14 days
Handovers
This phone isn't letting the page save, so handovers won't be kept.
Privacy & your data
Add a PIN, download what you've entered, or delete everything from this phone.
Flying takes something out of you
What to watch for, and what helps. Tap a heading to open it.
Disruptive and abusive passengers
Being abused, threatened or touched by a passenger is not part of the job. On an aircraft it's also an offence.
Today
- Follow your procedures and involve the captain or your supervisor.
- Report it in full, even if it seems minor. Police can meet the aircraft.
- Debrief with your crew before you leave the airport.
Over the next days
- Talk it through. It can replay for days.
- Ask for peer support if your airline has it. Get checked if you were hurt.
A medical emergency or death on board
Doing CPR at 35,000 feet, or being with someone who dies in flight, is one of the hardest things crew face.
- You did what you could, with what you had, in a small space a long way from help.
- Shaking, replaying it or feeling numb afterwards are normal.
- Ask for a debrief or peer support before your next duty if you can.
- If it's still strong after a couple of weeks, see your GP or EAP.
Turbulence, incidents and emergencies
- A scare in the air can leave you jumpy for days, even when everyone was fine.
- Talk to your crew or peer support. Hearing the whole story helps.
- Safety concerns can be reported confidentially through the ATSB's REPCON scheme, as well as your airline's own system.
- Get checked if you were injured.
Sexual harassment
Comments, touching and messages from passengers, crew or managers are sexual harassment. It is never part of the job.
- It's not your fault, and you don't have to laugh it off.
- Write down what happened, with dates, while it's fresh.
- Report it to your airline. Your union can support you.
- 1800RESPECT (1800 737 732) is there 24/7.
Fatigue, jet lag and long duties
- If you are too tired to work safely, say so. Fatigue reports are part of how airlines manage risk.
- Don't drive home if you can't keep your eyes open.
- Protect sleep on layovers and days off.
- Notice if you are relying on alcohol or sleeping tablets to switch off.
Time away from home
- Missing birthdays, school events and holidays adds up.
- Keep in touch in small ways: a photo, a voice message.
- Plan something to look forward to on your days off.
- Loneliness on layovers is common. You're not the only one.
After a mistake or near miss
- Report it. Aviation runs on honest reporting, and good safety cultures treat honest mistakes fairly.
- Tell someone you trust. You don't have to carry it alone.
- If you are worried about a formal process, talk to your union first.
Bullying, harassment or conflict
You don't have to put up with it, and you don't have to sort it out alone.
- Write down what happened, with dates, while it's fresh.
- If your manager is involved, talk to someone outside your reporting line.
- The Fair Work Commission can make orders to stop bullying at work.
- For sexual harassment, 1800RESPECT (1800 737 732) is there 24/7.
Signs you're carrying too much
- Dreading your next roster
- Feeling numb, or snappy with passengers or crew
- Sleep all over the place
- Needing a drink or a pill to switch off
- Pulling back from people at home
It's a normal response to a demanding job, not a weakness.
Pilots and medicals
If you're worried that getting help could affect your medical or licence, talk to your union's peer support or a confidential counsellor about how it works before deciding anything. Getting help early is usually far better than struggling on.
Getting home safely
After a long or late shift, tiredness can affect your driving as much as alcohol.
- If you're struggling to keep your eyes open, don't drive. A 15 to 20 minute nap before you leave helps.
- After a hard shift, text someone when you get home.
When to get more help
If your load has been heavy for two weeks or more, you dread going in, or it's affecting sleep or home life, talk to your GP or EAP. A GP can set up a Mental Health Treatment Plan for Medicare-subsidised sessions with a psychologist.
People to call
Save the ones that apply to you. They stay on this phone and show up on the Help now screen.
Support lines
You don't have to go through your manager
Sometimes the person you'd normally tell is part of the problem, or it just doesn't feel safe. Here are other ways to get support. You choose what to do, and when.
From your organisation
Your airline or airport can add its own EAP, peer support and wellbeing numbers here.
Someone outside your reporting line
- Employee Assistance Program (EAP). Free, confidential counselling. Your manager isn't told that you called. Most airlines and airports have one.
- Peer support. Many airlines and pilot unions run confidential peer support programs.
- Your union. The Flight Attendants' Association of Australia (02 8337 1111) covers cabin crew. The United Services Union (1300 136 604) covers many airline and airport staff. Pilots have their own associations.
- Your health and safety representative. For fatigue, aggression and injuries.
- Your GP. Outside work altogether, and can refer you on.
Text or chat instead of calling
For when talking out loud isn't possible, or feels like too much.
For particular situations
Safety concerns can be reported confidentially to the ATSB through its REPCON scheme.
Spiritual and religious support
Some people find strength in prayer, ritual or their faith or cultural community after a hard duty. Others find it in nature, music, exercise or quiet. Whatever gives you meaning counts.
If your workplace has a chaplain or wellbeing officer, they support people of any faith or none. Their role is to listen, not to persuade.
Words to start with
The first sentence is often the hardest. You could say:
"I'm not ready to make a complaint. I just need to talk this through."
"Can this stay between us? Is there anything you'd have to pass on?"
"Something happened on a flight that's stuck with me."
"I'm more tired than I'm letting on."
What happens if I tell someone?
- Counsellors, peer supporters and helplines keep what you say private. The main exception is if someone is at serious risk of harm. If you're unsure, ask at the start.
- A union can give you confidential advice before you decide anything.
- A confidential safety report protects your identity. You can ask how before you share details.
- Your private record in this app stays on your phone unless you choose to share it.
Not ready to tell anyone?
That's OK. You can write down what happened, just for yourself, and decide later.
Numbers and services are for New South Wales and Australia-wide. Check with your organisation for its own services.
Write down what happened
It stays on this phone. It isn't a report, and nothing is sent anywhere. If you later decide to raise something, notes written at the time are easier to rely on than memory.
My entries
Entries can't be edited, so each one shows when it was written. To add something, write a new entry.
No entries yet.
If you decide to share it, you can download it or send it to yourself.
Your phone, your data
PIN lock
Ask for a PIN when the app opens, and after it has been in the background for a minute.
PIN is on.
The PIN stops someone else opening the app on your phone. It doesn't encrypt what's stored, so keep your phone locked too. If you forget it, you can delete everything and start again.
Hide the screen
Tap the eye button at the top of any screen to cover the app straight away, for example in the crew room or on the way home. Tap to come back, or enter your PIN if you've set one.
Download my data
Download everything you've entered (handovers, private record and contacts) as a text file. You could keep a copy, or show it to your GP or counsellor.
Delete everything
Deletes your handovers, private record, role, contacts and PIN from this phone.
Delete everything from this phone? This can't be undone.
About Unladen Flight
Unladen™ Flight is a prototype made by Co-Synthesist Pty Ltd, Newcastle NSW. Unladen™ is a trade mark of Co-Synthesist Pty Ltd. It isn't a medical or emergency service, and it isn't connected to any airline, airport or government agency. The questions haven't been clinically validated yet.
What's stored: your role, handovers, private record, saved contacts and settings, only in this phone's browser. Nothing is sent to anyone. There are no accounts, analytics or trackers.
Feedback: the feedback form is the only part of Unladen Flight that sends anything, and only when you press Send. It doesn't include anything else from the app.
Keep in mind: if you clear your browser data or remove the app, what you've entered goes too. Download a copy first if you want to keep it.
Version 0.1 prototype · September 2026